Returns & refunds

Last updated 5 November 2026

This page explains your right to cancel, how to send pieces back, how refunds work, what happens if something is faulty, and how to cancel an order before it ships. Nothing here affects your statutory rights.

Your 14-day right to cancel

If you are a consumer, you can cancel your purchase within 14 days of the day you (or a person you name, other than the carrier) receive the goods. If an order arrives in several parcels, the 14 days start when you receive the last one. You do not need to give a reason.

To cancel, tell us clearly before the 14 days are over:

• online, using Withdraw from contract here — you receive a confirmation by email straight away;
• by email to support@joraveli.shop; or
• by post to ROBESCU TRADING LTD, 15 Sheppards Close, Newport Pagnell, MK16 0QN, United Kingdom, for example with the model form below.

Sending pieces back

• Send the pieces back within 14 days of telling us you are cancelling. We email you the return address when you contact us — please do not post parcels to the registered office.
• You pay the cost of sending goods back, unless the item is faulty or we sent the wrong piece. We recommend a tracked service.
• You may try pieces on as you would in a fitting room. Please keep the tags attached and do not wear, wash, alter or press them. If a piece has been handled beyond what is needed to check its fit and quality (for example it is worn, marked, scented, washed or altered), we may reduce your refund by the loss in value.
• Each piece of a suit is a separate product: you can keep the blazer and return the trousers, or the other way round.

Refunds

We refund the price of the goods and the standard delivery cost you paid within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever is earlier. If you cancel only part of an order, the delivery cost is not refunded. Refunds go to the original payment method in the currency you paid; we do not charge a fee for refunds.

Wrong size or leg length

We do not swap sizes directly. If a piece does not fit, cancel it within the 14-day period and order the size or leg length you need. The Fit & sizes guide and the measurements on each product page help you choose before you order.

Faulty or wrong items

Your pieces must be of satisfactory quality, fit for purpose and as described. If something is faulty or not as described, email us with your order number and a photo. Under the UK Consumer Rights Act 2015 you can reject faulty goods for a full refund within 30 days of delivery; after that you are entitled to a repair or replacement, and if that is not possible, a refund or a price reduction. Customers in the EU also have at least the two-year legal guarantee that applies in their country. We pay the cost of returning faulty or wrong items.

Linen creases and slubs are a natural feature of Linen 11 and are not a fault. Wool-blend cloth can shed a little fibre when new; a clothes brush removes it.

Cancelling an order before dispatch

If your order has not yet been dispatched, email us or use Withdraw from contract here; we cancel it and refund the full amount, including delivery.

Model cancellation form